Terms of use and sale — GuestMeUP Pro
Last updated: 11 November 2026
Draft to be reviewed by a legal professional. The French version prevails.
1. Publisher
GuestMeUP Pro is published by [à compléter], registered under [à compléter], head office [à compléter]. Contact: contact@guestmeup.com.
2. Purpose
These terms govern the use of GuestMeUP Pro, an online solution allowing professional organisers to create events, issue free or paid tickets, control entry, manage their team and customer file, and the purchase of tickets by attendees.
3. Acceptance
Creating an account or buying a ticket means accepting these terms. The applicable version is the one in force on the date of use or purchase.
4. Organiser account
The organiser must be an adult professional, provide accurate information and keep credentials confidential.
5. Role of GuestMeUP
GuestMeUP provides a technical tool. The organiser is the sole seller of tickets and solely responsible for the event. GuestMeUP is not party to the contract between organiser and attendee.
6. Prohibited events
Unlawful, misleading or hateful events, or those breaching Stripe's rules, are prohibited and may be suspended.
7. Pricing
Free for organisers, no subscription or setup fee. Free events: no fee. Paid tickets: a €1 service fee (VAT incl.) per ticket plus Stripe bank fees is added to the price and paid by the buyer, shown before payment.
8. Payment
Payments are processed by Stripe directly to the organiser's connected Stripe account; GuestMeUP fees are deducted at payment. Stripe may hold funds or refuse an account under its own rules.
9. Payouts
Available revenue is paid out to the organiser every Monday, subject to Stripe's delays and checks.
10. Tickets
Each ticket has a unique QR code, is final only after payment confirmation and can be used once.
11. Withdrawal
Under French consumer law (art. L221-28 12°), tickets for dated events carry no withdrawal right.
12. Cancellation and refunds
If the organiser cancels, buyers are automatically refunded the ticket price at the organiser's expense. GuestMeUP service fees and bank fees are not refunded.
13. Entry control and team
The organiser may grant scan or cashier rights limited to the event and remains responsible for their use.
14. Personal data
Data is processed under the privacy policy. Organisers may send marketing only with consent.
15. Liability
GuestMeUP uses reasonable means to keep the service available and is not liable for events themselves or Stripe services.
16. Intellectual property
The GuestMeUP brand and service remain the publisher's property.
17. Termination
The organiser may close the account at any time, subject to ongoing events and refunds due.
18. Governing law
French law applies. Amicable resolution and consumer mediation ([à compléter]) are sought first.